FAQs

Browse a collection, open the outfit you like, choose your size, add it to your cart and check out. It takes a few minutes.

If you are unsure about a design, a size or a colour, tap Chat on WhatsApp on any product page or message us at +92 349 3206364. You can also reach us on Instagram @alab_pk.

Checkout supports major credit and debit cards (such as Visa, Mastercard and American Express) and digital wallets such as Apple Pay, Google Pay and PayPal. The options you see depend on your delivery country, and customers in Pakistan may also see Cash on Delivery (COD) where it is available.

Our checkout is protected with 3D Secure, and your card details are encrypted while they are sent. We never see or store your full card number.

You can cancel any order before it has been dispatched. Once an order is marked as shipped, it can no longer be cancelled, but you may be able to return it under our Return & Refund Policy.

To cancel, message us on WhatsApp (+92 349 3206364) or email us with your order number, name and reason for cancelling. We will confirm once it is done.

• Paid online: refunds for orders cancelled before dispatch are processed within 7 to 14 working days, or according to your bank's timelines.
• Cash on Delivery: if you cancel before dispatch, nothing is shipped and nothing is charged.
• Custom or made-to-order items: different rules may apply, especially once production has started.

Orders are processed within 1 to 2 working days, so please contact us as early as possible if you need to cancel or change a detail such as your size or address.

Orders are processed within 1 to 2 working days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next working day. Estimated delivery times by Express Shipping are:

These are estimates and can vary with customs processing and local conditions.

Yes. We deliver within Pakistan and to international destinations including the UK, USA, Canada, Australia, Germany, Ireland, UAE, Saudi Arabia and Bahrain. If your country is not listed, please message us before ordering and we will confirm whether we can deliver there.

For international orders, any customs duties or import taxes charged by your country are the customer's responsibility. These vary by country and are collected by the courier or customs authority, not by ALAB.

We cannot deliver to PO Boxes or military addresses, so please use a full street address.

Shipping is currently free within Pakistan and to most international destinations. If a shipping charge applies to your location, it is calculated by weight and destination and shown at checkout before you pay, so there are no surprises.

Seasonal offers, such as free shipping with multi-outfit purchases, are shown in the announcement bar at the top of our website.

As soon as your order ships, we send a tracking number by email or SMS. You can follow your parcel on the courier partner's website. If the tracking does not update or you cannot find your confirmation, message us on WhatsApp with your order number and we will check it for you.

Each product page lists the options available for that design. These can include ready sizes from XS to XXXL and an Unstitched option, so check the size selector on the outfit you like.

Use the Find My Size tool on the product page. Take the measurements of a garment that already fits you well, laid flat, and enter them in inches or centimetres.

Between two sizes, or ordering for a special occasion? Send us your measurements on WhatsApp before you order and we will help you choose.

We photograph our outfits to show them as accurately as possible, but minor colour differences can happen because of screen settings, lighting and photography. Rich shades such as berry, emerald and gold can look slightly different from one screen to another.

If what you receive does not match the description of the product, such as a different material, colour or size from your confirmed order, contact us and we will put it right under our Return & Refund Policy.

Our collections include raw silk, velvet, luxury lawn and other formal fabrics, and the exact fabric and embellishment details are listed on each product page.

To keep your outfit looking its best, we recommend:

• Dry clean only.
• No machine washing, harsh detergents or direct heat.
• If needed, gently steam iron on low heat and avoid the embellished areas.
• Do not wring or soak the fabric.
• Air dry in the shade to protect colour and texture.
• Store in a cool, dry place on a padded hanger.

Order as early as you can. Your timeline is the 1 to 2 working days we need to process your order, plus the delivery estimate for your country (see the table above), so build in a buffer for customs, weekends and public holidays, and for any size exchange you might need.

If your event date is close, message us on WhatsApp before ordering with your delivery city and date, and we will tell you honestly whether it is realistic.

We accept returns and refunds for manufacturing defects, damaged items, incorrect items (wrong product, size or colour) and products that are misdescribed. To review a claim we may ask for clear photos or a short video, your order number and a short description of the problem.

• Condition: for voluntary returns, items should be unused, unwashed and undamaged, with original tags and packaging where possible.
• UK customers: you generally have a legal right to cancel an online order within 14 days of receiving your goods, without giving a reason. Return shipping for change-of-mind returns may be paid by the customer.
• Refunds: approved refunds go back to your original payment method.
• Personalised or made-to-order items: these may be excluded from voluntary returns.

Please contact us before sending anything back so we can give you return instructions. We recommend a tracked delivery service. Your legal consumer rights for faulty, damaged or misdescribed goods are never affected. Full details are in our Return & Refund Policy.

Contact us within 24 hours of receiving your order, where possible, with your order number, the item you want to exchange, the reason, and photos if relevant. Exchanges depend on availability of the replacement, and the original item must be unused and unwashed with its tags and packaging.

For a voluntary exchange, such as a different size you simply prefer, the customer may pay the return and replacement delivery costs, as told to you in advance. If we sent the wrong, faulty or damaged item, we cover those costs.

We are sorry if that happened. Please do not wear or wash the item, and contact us as soon as you can. We ask that visible issues be reported within 12 hours of delivery where reasonably possible, so we can investigate quickly.

• Send your order number and a short description.
• Attach clear photos of the problem, and a short video if it helps.
• Message us on WhatsApp +92 349 3206364 or by email.

For faulty, damaged or incorrect items, ALAB covers the return costs. The 12-hour request does not limit your legal consumer rights.

• WhatsApp / Phone: +92 349 3206364
• Instagram: @alab_pk
• Business details: see our Contact Information page
• Reviews: read what other customers say on our Customer Reviews page

You can also review our Shipping Policy, Cancellation Policy and Return & Refund Policy at any time before you order.