Exchange & Return Policy
At Alab.pk, customer satisfaction is our priority. To ensure a smooth shopping experience, please review our exchange and return policies carefully.
Return & Refund Policy
- Customers must contact us within 12 hours of receiving the order to request a return or refund.
- A refund will only be granted if the product has a genuine manufacturing defect (e.g., wrong item sent, damaged fabric, stitching issues).
- To initiate a return, customers must provide clear images or a video showing the fault.
- Items must be unused, unwashed, and in original packaging.
- Returns due to a change of mind or personal preference will not be accepted.
Exchange Policy
- Exchanges must be requested within 24 hours of receiving the order.
- Customers must provide a valid reason along with clear images or a video of the product.
- Exchange requests due to size issues or minor color variations (due to screen differences) will not be accepted.
- Items must be unused, unwashed, and in original packaging.
- Customers may need to bear additional shipping charges for the exchange process.
We reserve the right to decline returns or exchanges if the item does not meet our policy conditions.
For any claims, please contact us at [+92 349 3206364].
